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Sample Quality of Online Panels: Putting Lipstick on the Piggy Bank


August 30th, 2010 admin

There has been considerable research and debate regarding the problems of online panels.

This is a post from Voice of Vovici Blog (http://blog.vovici.com) and is one of the more candid critiques of the disadvantages of online panels.

Originally Posted by Jeffrey Henning on Fri, Sep 04, 2009
http://blog.vovici.com/blog/bid/21379/Sample-Quality-of-Online-Panels-Putting-Lipstick-on-the-Piggy-Bank
I’ve ignored many of the initiatives to improve the quality of third-party online panels. To me, these initiatives are laughable. Yes, you should…
  • Seek to identify panelists participating in the same survey multiple times under different names
  • Remove respondents who speed through their answers
  • Have a broad-based demographic representation so that you do not need to weight individual respondents
But these simply put lipstick on the piggy bank. They make it easier for organizations to continue to put cost before quality and to justify doing research on the cheap with third-party panels. “See? The panel companies are working hard to ensure consistent high quality!”
Um, a consistent high quality convenience panel is certainly better than a low quality convenience panel. But it’s still a pig. Er, piggy bank: a cheap alternative to a random sample.
The laws of mathematics have not been repealed: a convenience sample cannot be used to extrapolate to any target audience. A convenience sample is representative of its respondents only. This point keeps getting lost, as I saw last year at the MRA Conference at the presentation What’s the Catch? Does Sample Sourcing Matter:

A pointed question from the audience said that probability sampling was the theoretical basis for the projectability of survey research and asked what the scientific underpinnings were for assuming that Internet research was similarly representative.  Melanie [the presenter] answered that replicability is emerging as the standard instead of randomization and that the results from her research were replicable.

What “irrational exuberance” was to NASDAQ, the third-party online panel is to MR.
This week, Gary Langer, director of polling at ABC News, writes in his column:

A new study led by Stanford University researchers raises doubts about the accuracy of one of the most common forms of survey research, polls done among people who sign up to fill in questionnaires via the internet in exchange for cash and gifts.

In the most extensive such analysis to date, David Yeager and Prof. Jon Krosnick compared seven non-random internet surveys with two surveys based instead on random or so-called probability samples. The non-probability internet surveys were less accurate, and customary adjustments did not uniformly improve them.

While the random-sample surveys were “consistently highly accurate,” the internet surveys based on self-selected or “opt-in” panels “were always less accurate, on average, than probability sample surveys, and were less consistent in their level of accuracy,” the researchers said. Further, they said, adjusting these samples to known population values had no effect on accuracy (and in one case even worsened it) as often as that process, known as weighting, improved it.

Most Vovici customers are surveying house lists of customers, employees, resellers and other key constituencies.  It’s very easy to do a random survey of employees when you have the email address of every employee and have empaneled the list of employees by synchronizing your HRIS.  For surveys of prospects, many organizations are using the web for all lead generation and can easily field random samples of prospects.  Unless you’re an e-commerce or SaaS business, though, it is more difficult to build a representative house list of customers that you can then random sample: check out these tips for creating and managing representative email lists of your customer base.
Putting in regular processes to build a quality house list is like setting up automatic monthly withdrawals from checking to savings: better than the panel piggy bank as way to save research costs in the long run. Building such a house list is a sound investment towards conducting quality, representative survey research.

Tags: Affluence Research, survey of the affluent, survey of the wealthy
Posted in Affluence Research | No Comments »

The Myth of Luxury Shame: Having More Wealth than Family and Friends Has Had Little Affect on the Spending of the Affluent


January 21st, 2010 admin

In November 2008, Newsweek published an article stating that the American affluent population was “experiencing an unfamiliar emotion:  luxury shame”.  The article, as well as several others that have appeared in various media since then, explained that across America, the affluent population was straying from conspicuous consumption, and engaging in “stealth wealth” because conspicuous consumption just didn’t feel right in these difficult economic times even though the affluent could still afford the finer things in life.

According to a recent tracking study of the wealthiest 10% of US households, the American Affluence Research Center found that in fact a mere 7% of survey respondents indicated any signs of luxury shame or stealth wealth.  For those who did reduce spending because of their self-consciousness, they did so an average of only 4.5 times during the year.  Vacations, new cars, and dining out were the three biggest categories where this small share of the affluent consumer market reduced its spending due to luxury shame.

Despite the fact that 41% of survey respondents acknowledged feeling self-conscious about being in a better financial situation than those around them, we see that not many felt badly enough to change their spending habits because of appearances.  Rather, respondents were more likely to have indicated a change in spending habits due to uncertainty when the economy will recover, decline in value of investments/savings, and a desire to spend less and save more.

It seems the media has it wrong.  Although luxury retailers have seen declines of 10-25% during this recession, those declines are most attributable to “aspirational” consumers who were living beyond their means but can no longer afford to do so.  The change in spending habits of aspirational consumers has given the biggest blow to luxury retailers.  The true affluent have reduced only some spending due to declining net worth, but the truth for the affluent market seems to be that old habits die hard.  Especially spending habits.

The national survey included 684 affluent men and women with an average of $300,000 household income, $3.1 million average household net worth, and $1.2 million average value of their primary home.

Tags: Affluence Research, affluence surveys, affluent market, luxury, luxury research, luxury travel, survey of the affluent, survey of the wealthy
Posted in Affluence Research, Luxury Defined, Luxury Market & Goods | No Comments »

Obama and McCain Tied Among Wealthy in New Survey


October 2nd, 2008 admin

Obama’s Support Among Women and Independents Offsets McCain’s Strength with Men

Contrary to conventional wisdom that the wealthy are staunch Republican voters, Obama and McCain each received 48% of the votes among likely voters in a new survey of the wealthiest 10% of US households. About 4% of the likely voters indicated they had not made a decision or were supporting another candidate.

With 552 respondents, the national survey is representative of the wealthiest 11.4 million households (as defined by net worth in the most recent Federal Reserve Board research) that will account for almost 25% of all votes to be cast in the presidential election. The survey was completed September 25 by the American Affluence Research Center in Atlanta.

The survey participants have an average income of $304,000 and an average net worth of $3.1 million. The respondents reported party affiliations of 42% as Republicans, 30% as Democrats (due to 39% share among women), and 27% as Independents.

Men favored McCain 59% to 36% for Obama, while women favored Obama 61% to 36% for McCain. Independents favored Obama 55% to 34% for McCain.

The source of McCain’s support was 80% from people who considered themselves Republicans, 19% from Independents, and 1% from Democrats. The source of Obama’s support was 63% from Democrats, 31% from Independents, and 6% from Republicans.

Of 18 possible issues that were listed, the five issues most important to McCain’s supporters are state of the economy (48%), war on terrorism (33%), war in Iraq (29%), long term energy program (29%), and 2001 Bush tax cuts (27%).

The issues most important to Obama’s supporters are the economy (59%), war in Iraq (55%), universal health care (28%), foreign policy (28%), and energy program (26%).

Additional data is available in categories defined by gender, age, income, and net worth and will be included in the report for The Affluent Market Tracking Study #14, a unique survey conducted twice a year to identify the outlook of the wealthy for the economy, the stock market, their personal income, and their spending plans for over 20 different products and services.

AARC provides marketing research, mailing lists, and consulting services to businesses that focus on the affluent. For more information: Ron Kurtz at KurtzGroup@comcast.net or 770-740-2200 .

Tags: Affluence Research, survey of the affluent, survey of the wealthy
Posted in Affluence Research | No Comments »

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